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Privacy Policy
Terms of Website 
Cookies Policy
Terms & Conditions
Booking Policy

Privacy Policy

Privacy Notice


1) How we use your personal data


We are committed to protecting your personal data.

The only data we collect from you is as submitted by you on the events booking system on The Designed To website.

We will use your sensitive personal data for the purposes of providing our services to you or if we need to comply with a legal obligation. Our legal ground of processing this data is your explicit consent.

We will use your non-sensitive personal data to (i) register you as a new client, (ii) manage payment, (iii) collect and recover monies owed to us (iv) to manage our relationship with you, (v) send you details of our goods and services.

Our legal grounds for processing your data are in relation to points (i) to (iv) above are for performance of a contract with you and in relation to (iii) and (v) above, necessary for our legitimate interests to develop our products/services and grow our business and to recover monies owed.

We will not share your details with third parties for marketing purposes except with your express consent.



2) Disclosure of your personal data


We may have to share your personal data with (i) service providers who provide IT and system administration support, (ii) professional advisors including lawyers, bankers, auditors and insurers (iii) HMRC and other regulatory authorities (iv) third parties to whom we sell, transfer or merge parts of our business or our assets.

We require all of these third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. They are only allowed to process your personal data on our instructions.

3) International transfers


Some of our third party providers are businesses outside of the EEA in countries, which do not always offer the same levels of protection for your personal data. We do our best to ensure a similar degree of security by ensuring that contracts, code of conduct or certification are in place which give your personal data the same protection it has within Europe. If we are not able to do so, we will request your explicit consent to the transfer and you can withdraw this consent at any time.

4) Data security


We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees; agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator where we are legally required to do so.

In certain circumstances you can ask us to delete your data. See the section entitled ‘your rights’ below for more information.

We may anonymise your personal data (so that you can no longer be identified from such data) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

5) Data retention


We will only keep your personal data for as long as is necessary to fulfil the purposes for which we collected it. We may retain your data to satisfy any legal, accounting, or reporting requirements so for example we need to keep certain information about you for 6 years after you cease to be a client for tax purposes.

You have the right to ask us to delete the personal data we hold about you in certain circumstances. See the section entitled ‘your rights’ below for more information.

6) Your rights


You are able to exercise certain rights in relation to your personal data that we process. These are set out in more detail at

In relation to a Subject Access Right request, you may request that we inform you of the data we hold about you and how we process it. We will not charge a fee for responding to this request unless your request is clearly unfounded, repetitive or excessive in which case we may charge a reasonable fee or decline to respond.

We will, in most cases, reply within one month of the date of the request unless your request is complex or you have made a large number of requests in which case we will notify you of any delay and will in any event reply within 3 months.


If you wish to make a Subject Access Request, please send the request to 83a Old Turnpike, Fareham, PO16 7HF

7) Keeping your data up to date


We have a duty to keep your personal data up to date and accurate so from time to time we will contact you to ask you to confirm that your personal data is still accurate and up to date.

If there are any changes to your personal data (such as a change of address) please let us know as soon as possible by writing to or emailing the addresses set out in section 4 above.


8) Complaints


We are committed to protecting your personal data but if for some reason you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (

We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

Terms of Website


This page (and the documents it refers to) tells you the terms of use on which you may use our website (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site. 

ABOUT US is a site operated by Jenni Norfolk trading as “Designed To” ("we" or “us”). Our address is 83a Old Turnpike, Fareham, PO16 7HF, UK, and our email address is


We allow access to our site on a temporary basis, and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date. 

You must treat as confidential any user identification code, password or other security feature in relation to our site. If, in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time. 

You must comply with the provisions of our Acceptable Use Policy when using our site. 

It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them. 



We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site. 


We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 

You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent. 

If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made. 


The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. 


We process information about you in accordance with our Privacy Policy (see above). By using our site, you consent to such processing and you warrant that all data provided by you is accurate. 


You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice. 

The website from which you are linking must comply in all respects with our Acceptable Use Policy and must be owned by you. 

You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. 

If you wish to make any use of material on our site other than that set out above, please address your request to



When you upload material to our site, or make contact with other users of our site, you must comply with our Acceptable Use Policy. If you upload material in breach of our Acceptable Use Policy and we suffer loss as a result, you will reimburse us for such loss. 

Any material you upload to our site will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose it to third parties. If any third party claims that any material posted or uploaded by you to our site violates their intellectual property rights, or their right to privacy, we have the right to disclose your identity to them. 

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site. 

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy. 


You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. 

By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities. 


The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude: 

·                    All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. 

·                    Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for: 

o   loss of income or revenue; 

o   loss of business; 

o   loss of profits or contracts; 

o   loss of anticipated savings; 

o   loss of data; 

o   loss of goodwill; 

o   wasted management or office time; and 

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. 

This does not affect any liability which cannot be excluded or limited under applicable law. 


The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site. 

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales (Northern Ireland). 

Cookies Policy



What's a cookie? 


A "cookie" is a piece of information that is stored on your computer's hard drive if you agree to this and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. 


Cookies are used by nearly all websites and do not harm your system. 


We are required to obtain your consent for all non-essential cookies used on our website. You can block cookies (including essential cookies) at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block essential cookies you may not be able to access all or parts of our site. 

How do we use cookies? 


We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards to how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want. 


Cookies are either: 


Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or 


Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. 


Cookies can also be categorised as follows: 


- Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. 


- Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular. 


- Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised. 


- Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. 

- First and third party cookies: First party cookies are cookies set by our website. Third party cookies are cookies on our website that are set by a website other than our website, such as where we have adverts on our website or use Facebook pixels so that we can show you relevant content from us when you are on Facebook. 


You can find more information about the individual cookies we use and the purposes for which we use them in the table below: 


Cookie Title 

Cookie Name 





Examples of purposes for which a cookie may be used: 

This cookie [is essential for our site to OR enables us to]: 

[(a) Estimate our audience size and usage pattern.] 

[(b) Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted to your individual interests.] 

[(c) Speed up your searches.] 

[(d) Recognise you when you return to our site.] 

[(e) Allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.] 





Universal Analytics (Google) 



These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. 

 Application firewall cookie 



This cookie is set by a third-party web application firewall from Dyn to help maintain the security and performance of our website. Some traffic may receive a challenge to check if it is genuine and if it is, a cookie is set so the user isn’t challenged again. 

 Security breach notification form cookie   


This cookie is essential for the breach notification form – the form that public electronic communications service providers use to notify the ICO of a security breach – to operate. It is set only for those people using the form. This cookie is deleted when you close your browser. 


 YouTube cookies 


We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. 
Read more at YouTube’s embedding videos information page. 

PREF - * Expires after eight months 
VSC - * expires at the end of your session 
VISITOR_INFO1_LIVE - *expires after eight months 
remote_sid - * expires at the end of your session 


  You can control your cookie settings through your web browser. 

You can opt out of being tracked by Google Analytics across all websites, by going to


If you have any questions about the cookies that we use, feel free to email us at 

Terms & Conditions

Terms and Conditions of Supply of


1.            INTRODUCTION (“site”) is owned and operated by Jenni Norfolk with the business address at 83a Old Turnpike, Fareham, PO16 7HF

Please read these terms and conditions carefully before placing an order. By purchasing services and/or products on this site, you agree to be bound by these terms and conditions. If you are not willing to be bound by these terms and conditions please do not purchase services or products from this site.

2.            CHANGES TO TERMS

We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective immediately upon posting.

Please check these terms and conditions periodically for changes.

Your continued use of this site and purchase of services or products on this site following the posting of changes to these terms and conditions will mean you accept those changes. Please check the terms before every purchase.

If the revised terms apply to any existing provision of services, we will notify you of the changes.




Registration and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it. For more information, please go to our Privacy Policy


4.            AGE RESTRICTION

You shall not purchase any services or products from our site if you are below the age of 18 years old because under this age, you do not have legal capacity to enter into a contract.


5.1       These Terms will become binding on you and us and a Contract will come into effect between you and us only upon our written acceptance of the order issued to you by email (Email Confirmation) or when we contact you to tell you that we are able to provide the services or products to you. We are not bound by the order unless we accept it in writing.

5.2       If there is any conflict between these Terms and any term of the order, the order will take priority.


6.            ENTIRE AGREEMENT

These Terms and the Privacy Policy constitute the entire agreement between you and us and supersedes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.




7.1       You acknowledge and agree that by entering into this Contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or the Privacy Policy.

7.2       You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this Contract.

7.3       Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.




8.1       We will supply the services to you from [the date set out in the order OR the date agreed between us in writing] until the agreed completion date [set out in the order or agreed between us in writing].

8.2       We will make every effort to complete the services on time. However, there may be delays due to an Event Outside Our Control. See clause 15 below for our responsibilities when an Event Outside Our Control happens.

8.3       We will need certain information from you that is necessary for us to provide the services, for example, but not limited to - a complete booking form questionnaire. We will contact you in writing about this should further information be required. If you do not, after being asked by us, provide us with this information, or you provide us with incomplete or incorrect information, we may suspend the services by giving you written notice. We will not be liable for any delay or non-performance where you have not provided this information to us after we have asked. If we suspend the services under this clause 8.3, you do not have to pay for the services while they are suspended, but this does not affect your obligation to pay any invoices we have already sent you.

8.4       We may have to suspend the services if we have to deal with technical problems, or to make improvements agreed between you and us in writing to the services. We will contact you to let you know in advance where this occurs, unless the problem is urgent or an emergency. You do not have to pay for the services while they are suspended under this clause 8.4 but this does not affect your obligation to pay for any invoices we have already sent you.

8.5       If you do not pay us for the services when you are supposed to, we may suspend the services with immediate effect until you have paid us the outstanding amounts (except where you validly dispute an invoice). We will contact you to tell you this. This does not affect our right to charge you interest.

8.6       If we design a product for you or supply a product to you as part of the services (such as a custom class, online content, downloadable audio tracks  or any other form of digital content or any other type of product whatsoever), we will own the copyright, design right and all other intellectual property rights in such product and any proposal we make in connection with the product for you.

8.7       Digital Products - In relation to digital content not on a tangible medium, you may cancel the contract at any time up to 14 days after the day on which the contract is entered into, however - you agree that we may begin the supply of digital content not on a tangible medium before the end of the cancellation period set, and you acknowledge that you will lose your cancellation rights once you have logged-in and accessed the Digital Product.

8.8       Live Classes, Sessions, Events or Workshops - There is no entitlement to refund or transfer of payments for services in the event:

  1. that you are unable to attend part of or the entire event or course booked.

  2. that any live (online or in-person) event is cancelled due to any ‘Circumstances beyond our control’/Force Majore

8.9       Live Classes, Events or Workshops - Where the following events occur, refund or transfer of payments for services may be agreed on an individual basis:

  1. In the unfortunate event you should suffer a miscarriage or loss, the customer will be entitled to a refund on request.

  2. In the event a live in person or online event is cancelled for any reason (other than in the case of a ‘Circumstances beyond our control’) the customer will be entitled to a refund on request.

  3. If your pregnancy health care provider requests you cease attending classes due to medical reasons, you will be credited with sessions for use postnatally (within 6 months of baby being born). If there are no suitable Postnatal Services a refund for the missed classes may be requested upon receipt of a doctors or midwives note.

  4. If your doctor or health visitor provider requests your baby or toddler cease attending classes due to medical reasons, on production of a medical certificate you will be refunded the remaining classes of the term.

8.10     Individual custom contracts of service, including but not limited to 1:1 education, teaching  and support - you are entitled to a 14-day cooling off period (this begins the day after the order placement date),  with the entitlement to a full refund minus any reasonable costs for work conducted/services offered within the 14 day cooling-off period, where it has been agreed that services begin within that 14-day cooling off period.





9.1       In the unlikely event that there is any defect with the services:

a)         please contact us and tell us as soon as reasonably possible;

b)         please give us a reasonable opportunity to repair or fix any defect; and

c)         we will use every effort to repair or fix the defect within 7 days.

9.2       As a consumer, you have legal rights in relation to services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

9.3       Before we begin to provide the services, you have the following rights to cancel our services:

a)         you may cancel any order for Services as per clauses 8.7, 8.8, 8.9, 8.10 by emailing or calling 07834417920. We will confirm your cancellation and any associated refunds where relevant in writing to you;

b)         however, if you cancel an order for services and we have already started work on your order by that time, you will pay us any costs we reasonably incurred in starting to fulfil the order, and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact us. However, where you have cancelled an order because of our failure to comply with these Terms (except where we have been affected by an Event Outside Our Control), you do not have to make any payment to us.

9.4       If the Contract is of an indefinite duration, once we have begun to provide the services to you, you may cancel the contract for services with immediate effect by giving us written notice if:

a)         we break this contract in any material way and we do not correct or fix the situation within 28 days of you asking us to in writing;

b)         we go into liquidation or a receiver or an administrator is appointed over our assets;

c)         we change these Terms under to your material disadvantage;

d)         we are affected by an Event Outside Our Control.



10.         YOUR HEALTH


10.1     We are not medical professionals and cannot advise on whether you should join the classes or not. If you have any concerns at all about your health and undertaking the classes, you should consult your doctor or other medical professional. You should notify us at the outset of any medical conditions that you have or any concerns that you have about participating in the classes. If we have concerns about your health and/or ability to participate in the classes, we may require you to leave the class. You agree that you are voluntarily participating in the classes with the risk that there may be personal injury or illness arising from such participation.

10.2     It is vital that you inform us of any medical conditions that you or your child  may have which might affect their time in class. All information is treated sensitively and in confidence. Such conditions may be (for Mother) pre-existing medical conditions or conditions which arise during pregnancy which include, but are not limited to: high blood pressure, low blood pressure, bleeding, spotting, history of miscarriage, placenta praevia, back or hip issues. Such conditions (for Baby) may be pre-existing medical conditions which include, but are not limited to: Hip Dysplasia, Hearing/Eyesight issues, Down Syndrome/Spina Bifida, Reflux, Colic, Torticollis.

10.3     It is your responsibility to keep us up to date with any conditions you may have and advise us of any new conditions or complications. If you, your baby or child  is unwell or if you are unsure whether to attend a class or not you must inform us BEFORE you come to class so that we can  assess any risks to the other mums and babies in class (in the case of in-person classes) and advise if you should attend or not. You may be asked to consult a GP before coming to class.

10.4     Never bring your baby or child  to an in-person class with an infectious disease such as conjunctivitis or chicken pox. In the instance of sickness and diarrhoea your child must be clear from all symptoms for at least 48 hours.


11.         HEALTH & SAFETY


11.1     Whilst you are waiting for your in-person class please keep noise to a minimum so that all lessons can take place in a calm atmosphere. Do not enter the studio whilst the current class is in progress; please wait to be invited in by your teacher.

11.2     Please be respectful of other mums in your in-person class by ensuring that any personal belongings are neatly stored at the side of the room so that they are not a trip hazard and please make sure your mobile phone is on silent.

11.3     Please ensure you notify us if your contact number or emergency contact number changes. We can only notify you in the event of a cancelled class, if they have up-to-date contact information for you.

11.4     All property taken to class is left at your own risk. No responsibility is accepted for the loss or damage of any personal possessions before, during or after class.

11.5     To respect the ‘open and honest’ nature of classes no observers, family members, partners or friends are permitted into classes without prior agreement.

11.6     We have a no photography policy in any class to protect the privacy of the parents and babies unless you gain permission from your class teacher and have written consent from all of the parents (and on behalf of all babies) photographed in class. Such images are not to be shared via any public platform such as Facebook or other Internet sites unless you have written permission from your teacher and the parents which feature in the picture.

11.7     We forbid the right to film, reproduce or share any part of our lessons in any form (i.e. you- tube, internet sites, DVDs, photography etc.) and anyone suspected of filming, observing or photographing the lessons for this purpose will be asked to leave the course.

11.8     You agree to comply with the rules and policies of all class venues, especially in relation to Health and Safety and fire regulations. You agree to reimburse us for any loss that we suffer as a result of your actions or inactions at a third party venue.

11.9     In the case of online group sessions delivered via Zoom, Google Meet or other similar online video conferencing platforms, it is your responsibility to ensure that you are within a private setting, free from all other distractions, non-class participant persons or interruptions. 11.10           We reserve the right to remove participants from in-person or online classes if the focus, safety, confidentiality and privacy of other participants is in doubt.





12.1     We may have to cancel an order before the start date for the services due to an Event Outside Our Control or the unavailability of key personnel or key materials without which we cannot provide the services or the products. If this happens:

a)         we will promptly contact you to let you know;

b)         if you have made any payment in advance for services or products that have not been provided to you, we will refund these amounts to you;

c)         where we have already started work on your order for services, we will not charge you anything and you will not have to make any payment to us.

12.2     Once we have begun to provide the services to you, we may cancel the contract for the services at any time by providing you with at least 30 calendar days' notice in writing. If you have made any payment in advance for services that have not been provided to you, we will refund these amounts to you.

12.3     We may cancel the contract for services at any time with immediate effect by giving you written notice if:

a)         you do not pay us when you are supposed to. This does not affect our right to charge you interest on late payment; or

b)         you break the contract in any other material way and you do not correct or fix the situation within 7 days of us asking you to in writing.




13.1     Prices of the services and products are specified on our site and confirmed on the checkout page. We may change our prices any time, but that will not affect the prices for confirmed orders.

13.2     Our prices are inclusive of VAT.

13.3     Despite our best efforts, there may be incorrect prices on some of the services or products. If the correct price is less than a price shown on our site, the lower amount will be charged. If the correct price is higher than the price specified on our site, we will inform you of this and ask whether you wish to continue with the order with the actual higher price. If the error in price is obvious, unmistakable and mispricing could have been recognised reasonably by you, we will not be liable to provide the services or products to you at the lower price that was incorrect.

13.4     Payment for services is to be made in advance by credit or debit card [or Paypal where offered] except where agreed otherwise in writing between us.

13.5     If you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Starling Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us interest together with any overdue amount.




14.1     We are responsible for loss or damage you suffer that is a foreseeable result of our negligence or our breach of the Terms, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

14.2     Services and products supplied by us are for non-commercial purposes only. You shall not use the services or products for any business or re-sale, commercial purpose. We are not liable to you for any loss of business, loss of profit, loss of business opportunity, or business interruption.

14.3     Exceptions to Limitation of Liability

Our liability does not exclude or limit in any way:

(a)        fraud or fraudulent misrepresentation;

(b)        death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

(c)        defective products under the Consumer Protection Act 1987;

(d)        breach of the terms implied by sections 13, 14 and 15 of the Sale of Products Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e)        breach of the terms implied by section 12 of the Sale of Products Act 1979 (title and quiet possession).




15.1     If there is failure to perform, or delay in performance of any of our obligations under these Terms due to Circumstances Beyond Our Control, we will not be liable for such failure.

15.2     Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.

15.3     If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:

15.4     you will be notified as soon as reasonably possible; and

15.5     the time for performance of our obligations will be extended and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control.



16.         NOTICE


16.1     Any notice to us should be in writing and sent to us by e-mail at

16.2     Any notice to you will be in writing by e-mail to the address you provided us with on the Order.




19.1     We may assign our rights and obligations under these Terms to any other person. If there is any such assignment of rights and obligation, we will inform you in writing or by email.

19.2     You cannot transfer your rights and obligations under these Terms to any other person without our written approval.

19.3     This contract is only between you and us. No other third person shall have any rights to enforce any terms.

19.4     Each paragraph of these Terms are separate and distinct from each other. If any court or relevant authority determines any paragraph of these Terms is unlawful, then such determination will not affect other paragraphs and all other remaining paragraphs will remain in effect and full force.

19.5     Our failure to insist that you perform any of your obligations under these Terms, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will be only in writing, and it does not mean that we will waive any of your future defaults.

19.6     English law governs these Terms and contracts between you and us. English courts will have jurisdiction on any dispute that may arise out of this Terms or contract between you and us.  However, you may bring proceedings in Northern Ireland if you are a resident of Northern Ireland, and you may bring proceedings in Scotland if you are a resident of Scotland.


20.         CONTACT US


20.1     For any questions or queries you can contact us at 07834417920 or email us at

Booking Policy

Terms of Service
Payment Method
We always require payment in advance of your first class. Attendance is strictly limited to people who have booked and completed the Medical Questionnaire.
Amending Class Times
We will always endeavour to provide you with a minimum of 7 days’ notice if a class time needs to be altered. Where the start time is altered by less than 30 minutes no refunds will be offered.
Refunds and Cancellations
If we cancel a class then we will offer you an alternative date or a full refund (other than in the case of a ‘force majeure’/Circumstances beyond our Control). We are under no obligation to refund you if you are unable to attend all or part of the course, nor are we obligated to provide an alternative class for missed lessons. 
We do not generally allow observers in classes, including family members, partners or friends. We may have internal observers who are in the class for training purposes, including teachers, midwives or trainee midwives.

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